Frequently Asked Questions
We know you have questions about our walking dinosaur costume. That’s why we’ve answered dozens of them. Search the answers below or ask you own.
We put entire dinosaur costume in the transportation box. No disassemble. In whole unit. When you receive, just take it out and perform directly.
Yes, we provide 24 months warranty. During this period, any damage occurs, we shall guide you how to fix, how to maintain. If necessary, will DHL you spare parts. All cost is on our side. For example, we normally upload video on youtube to guide you how to fix step by step.
Here’s video to show how to replace eye cable: https://www.youtube.com/watch?v=NZxVNv_U1iQ
No matter what problem you have, our after-sale team will provide best solution for you.
Yes, we also offer shipment from our factory to your door address.
It’s a long way overseas transportation. In order to prevent our costume away from damage during such a long way shipment, the box must be strong enough. That’s why it’s a little heavy than you expected.
How we pack the Costume: https://www.youtube.com/watch?v=uVLVKlVdo9A
How we deliver the Costume: https://www.youtube.com/watch?v=WHhnX_Gx6jY
Our facility was located in Zigong City, Sichuan Province, China.
Yes, we can customize the costume based on your design or picture. Such as dragons etc…Email us your ideas. Then we can have further discussion.
Yes. Please send us your preferred color picture. Our painting expert will make it happen.