Yes, we provide 24 months warranty. During this period, any damage occurs, we shall guide you how to fix, how to maintain. If necessary, will DHL you spare parts. All cost is on our side. For example, we normally upload video on youtube to guide you how to fix step by step.
It’s a long way overseas transportation. In order to prevent our costume away from damage during such a long way shipment, the box must be strong enough. That’s why it’s a little heavy than you expected.